BUSINESS

Skyfall Enterprises | Riverton, UT

Business Consultant and Owner, Jan 2020 – Present

• Primary work is as a business consultant, improving process efficiency in order to drive revenue growth.

• Through application of systems thinking, data management, and custom or improved technologies, I help clients solve their most complex problems.

• Helped first client cut project completion time by 48% while improving outcomes and cutting costs

ShipCaddie, Lehi, UT
Client Experience Manager, Dec 2016 – Jan 2020

• In 2019, I closed clients who generate 86% of new revenue

• Designed and implemented customer support systems, help content, and support processes, resulting in reputation as the most responsive customer support in shipping software field

• Built all client experience systems from the ground up, including account management and UX

• Researched, designed, and drove releases of most popular new software features, focused on maximum usability, intuitiveness, and impact. Based off feedback from relationships with clients.

iDrive Logistics, Lehi, UT
Marketing Assistant, Jul 2016 – Sep 2017

• Ghostwrote #2 and #9 most-read and shared articles by the top industry magazine

• In first 6 months, published 5 articles in national publications, 15 thought leadership blog posts

• Researched and designed 2 successful webinars and 7 national forum presentation slide decks given by CEO, EVP, and COO. Presented complex information in actionable, digestible ways

• Used SEO strategy to achieve first-page Google rankings for multiple articles

Rock Canyon Pediatric Specialists, Provo, UT
Patient Service Representative, Nov 2014 – Jun 2016

• Assisted in decreasing language service expenditures by $18,000 each year

• Innovated streamlined patient check-in process with my team which:

• Increased process efficiency 37% after first month, cutting average wait-times by 18%

• Later was adopted as standard protocol by clinics region-wide

• Increased balance collection 24% since date of hire, surpassing “top 3rd of clinics” by 380%

CommGap International Language Services, Salt Lake City, UT
Professional Spanish Interpreter, June 2013 – March 2015

• Streamlined communication, reducing visit times ~45% while maintaining technical accuracy

• Adapted expertise to each client by learning to accurately read and assess individual needs

• Cultivated strong relationships with clients at multiple clinics who then requested me exclusively

Clearlink Technologies, LLC, Salt Lake City, UT
Freelance Writer, Feb. 2014 – Oct. 2014

• Authored product-focused articles for national media, technology, and security companies

• Technical, 650+ word pieces were researched and submitted to editor in under 2 hrs average

Writing fellows – BYU Dept. of English, Provo, UT
Communications Director, Aug. 2012 – Apr. 2013

• Kept ~80 peer-tutors updated through engaging and informative weekly emails

• Planned and carried out retreats, training sessions, and workshops for our writing tutors

• Reviewed applications, interviewed applicants, and assisted in hiring decisions